Jobs

Computer systems technician

At WEB FACTORY, we innovate, simplify, and streamline the information systems of the organizations we care for. We do this by protecting the data being processed and when we can we put a green touch on it.
The company was founded 25 years ago, we are involved in information systems provision and management, web application development, collaborative software adoption consulting, and information security.

We mainly target SMEs, third sector organizations and public administration, but we also serve realities that are a little more out of the ordinary.

Professional ethics is a core value here. Perhaps this is also why most of the organizations we assist have been trusting us for years, some from the very beginning of their activities, and many of their members are now friends to us.

This job is for you if:

  • You possess problem-solving superpowers! You are a skilled technological detective, able to detect and solve the most intricate problems as if they were a game.
  • You are empathetic and have the ability to listen to customers, understand their needs, and offer tailored IT solutions that exceed their expectations.
  • You are passionate about IT systems, and have experience in traditional infrastructure administration and cloud computing.
  • Appreciate communication in the work group, including suppliers and partners, for the power it has in finding solutions to complex situations.
  • You are reliable, you keep your commitments and take responsibility for them. In this you are transparent and direct: if you don’t feel like doing something or it doesn’t seem realistic, you point it out, without hesitation.
  • You are thorough in what you do and it comes naturally to you to run tests to make sure that a solution you adopt is sound.
  • The time/order factor is important to you: you are mindful of the deadlines you have scheduled or agreed upon with your counterpart.
  • You can’t stand to have a mistake repeated over and over again, and maybe you try to avoid it with some improving procedure or automation.
  • You are comfortable, indeed, you like to work with collaborative tools such as Discord, Slack, Teams, even if they sometimes get on your phone (during working hours, that is).
  • OK, great 2023 tools, but you have no hesitation to pick up the phone when needed.
  • You are methodical: You appreciate using company checklists when doing a complex task and perhaps improving them if you get a good idea.
  • Master English to do research and communicate with customers and suppliers. The same for the Italian 😊.

A typical workday looks like this:

  • Start at the café outside the office, outdoors if weather permits, to have a meeting about current activities.
  • You return to the office and do IT systems monitoring activities, in the manner and timing as contracted with the client.
  • You are contacted by a client and independently solve a simple problem or evaluate with colleagues the solution to a sensitive issue before proceeding. You will have more of these kinds of requests throughout the day.
  • You keep abreast of the technologies we use, and if appropriate you test new things by involving colleagues.
  • Document in clear and correct language the changes made to an environment or the activities performed for a request received.
  • Check internal schedules to manage tasks to be performed.
  • During the day you attend a few mini-meetings, usually motivated by a project to be carried out or a coffee at the machine.
  • Design and size a server, cloud service, PC, NAS, firewall, backup system, or the like.
  • If there is an opportunity propose solutions from our “portfolio” to clients.
  • Do some Windows, Linux or other patch management that needs it.
  • Check the logs of a few clients to make sure they are being collected and that they don’t contain any weird stuff.
  • Give your input on drafting an estimate.
  • Manage and innovate the enterprise information system.
  • Migrate something to the cloud 😊

Other days are not so sedentary: it is necessary to go to the client. It will happen once a week.

What do you need to fulfill this role:

  • Training in IT disciplines or equivalent multi-year experience.
  • Knowledge of Linux operating systems, Windows Server (Hyper-v).
  • Familiarity with cloud computing concepts and cloud services such as Azure, Microsoft 365 or similar technologies.
  • Knowledge of networking systems.
  • Familiarity with cybersecurity best practices.
  • Basic ability to handle “iron” devices as well as software.

We also appreciate:

  • Knowledge of SQL Server for database management and administration.
  • Interest in managing RMM monitoring solutions to offer MSP service.
  • Basic knowledge of PHP for web application development and management.
  • Familiarity with Git for version control.
  • Awareness of the main concepts of the GDPR.
  • Willingness to perform maintenance activities outside of regular office hours.
  • PCnowledge of the logic of using accounting software, perhaps Danea Easyfatt.

The proprietary technologies we routinely use are those of:

  • Microsoft (particularly 365 and Azure)
  • N-able (RMM)
  • Watchguard
  • Veeam
  • DELL (client and server)

for which we have training tools, but we are open to more if you have something good in your toolbox.

We cherish a personalized approach to our clients, so we place great importance on responding promptly to their inquiries via email and phone, as well as ensuring a friendly and efficient reception when meeting in person.

What we offer:

  • Possibility of working remotely, but we prefer to meet regularly in the office to discuss things in person.
  • A collaborative environment in which to discuss and reason about technical and business solutions.
  • Ergonomic workstations that include height-adjustable electric desks designed to allow standing work when desired.
  • Flexible working hours.
  • Supplemental health care.
  • Production bonus based on achievement of goals.
  • Meal vouchers.
  • Breakfast and coffee breaks at the café in the square outside the office.
  • Fun times and socializing, including a drink on Friday afternoon if the week went well, or multiple drinks if the week went particularly well.

Working in a compact team, you will enjoy close collaboration with colleagues.
You will have the opportunity to share your ideas, receive timely feedback, and work together to achieve common goals.
You will be exposed to a wide range of responsibilities and stimulating challenges. This will enable you to broaden your skills and gain a holistic view of the IT industry.
You will have the opportunity to make a difference and leave a tangible footprint. Every contribution you make will have a direct impact on the success of the company and our clients.

If you find this description interesting, please send your resume and a brief introduction of yourself to direzione@webfactory.it

We look forward to meeting you!

Additional information:
Place of work: Via Matteotti 1, Jerago (VA)
Approximate hours: Mon-Fri, 9 a.m. to 1 p.m. and 2 to 5:30 p.m.
Contract type: trade