Jobs

• You possess problem-solving superpowers! You are a skilled technological detective, able to detect and solve the most intricate problems as if they were a game.
• You are empathetic and have the ability to listen to customers, understand their needs, and offer tailored IT solutions that exceed their expectations.
• You are passionate about IT systems, and have experience in traditional infrastructure administration and cloud computing.
• Appreciate communication in the work group, including suppliers and partners, for the power it has in finding solutions to complex situations.
• You are reliable, you keep your commitments and take responsibility for them. In this you are transparent and direct: if you don’t feel like doing something or it doesn’t seem realistic, you point it out, without hesitation.
• You are thorough in what you do and it comes naturally to you to run tests to make sure that a solution you adopt is sound.
• The time/order factor is important to you: you are mindful of the deadlines you have scheduled or agreed upon with your counterpart.
• You can’t stand to have a mistake repeated over and over again, and maybe you try to avoid it with some improving procedure or automation.
• You are comfortable, indeed, you like to work with collaborative tools such as Discord, Slack, Teams, even if they sometimes get on your phone (during working hours, that is).
• OK, great 2023 tools, but you have no hesitation to pick up the phone when needed.
• You are methodical: You appreciate using company checklists when doing a complex task and perhaps improving them if you get a good idea.
• Master English to do research and communicate with customers and suppliers. The same for the Italian 😊.

• Start at the café outside the office, outdoors if weather permits, to have a meeting about current activities.
• You return to the office and do IT systems monitoring activities, in the manner and timing as contracted with the client.
• You are contacted by a client and independently solve a simple problem or evaluate with colleagues the solution to a sensitive issue before proceeding. You will have more of these kinds of requests throughout the day.
• You keep abreast of the technologies we use, and if appropriate you test new things by involving colleagues.
• Document in clear and correct language the changes made to an environment or the activities performed for a request received.
• Check internal schedules to manage tasks to be performed.
• During the day you attend a few mini-meetings, usually motivated by a project to be carried out or a coffee at the machine.
• Design and size a server, cloud service, PC, NAS, firewall, backup system, or the like.
• If there is an opportunity propose solutions from our “portfolio” to clients.
• Do some Windows, Linux or other patch management that needs it.
• Check the logs of a few clients to make sure they are being collected and that they don’t contain any weird stuff.
• Give your input on drafting an estimate.
• Manage and innovate the enterprise information system.
• Migrate something to the cloud 😊

Other days are not so sedentary: it is necessary to go to the client. It will happen once a week.

• Training in IT disciplines or equivalent multi-year experience.
• Knowledge of Linux operating systems, Windows Server (Hyper-v).
• Familiarity with cloud computing concepts and cloud services such as Azure, Microsoft 365 or similar technologies.
• Knowledge of networking systems.
• Familiarity with cybersecurity best practices.
• Basic ability to handle “iron” devices as well as software.

• Knowledge of SQL Server for database management and administration.
• Interest in managing RMM monitoring solutions to offer MSP service.
• Basic knowledge of PHP for web application development and management.
• Familiarity with Git for version control.
• Awareness of the main concepts of the GDPR.
• Willingness to perform maintenance activities outside of regular office hours.
• PCnowledge of the logic of using accounting software, perhaps Danea Easyfatt.

• Microsoft (particularly 365 and Azure)
• N-able (RMM)
• Watchguard
• Veeam
• DELL (client and server)

for which we have training tools, but we are open to more if you have something good in your toolbox.

• Possibility of working remotely, but we prefer to meet regularly in the office to discuss things in person.
• A collaborative environment in which to discuss and reason about technical and business solutions.
• Ergonomic workstations that include height-adjustable electric desks designed to allow standing work when desired.
• Flexible working hours.
• Supplemental health care.
• Production bonus based on achievement of goals.
• Meal vouchers.
• Breakfast and coffee breaks at the café in the square outside the office.
• Fun times and socializing, including a drink on Friday afternoon if the week went well, or multiple drinks if the week went particularly well.

• You were born in Greenland and together with Rasmus Lerdorf you started PHP. Oh no? Is there not even an ø in your name? Whatever — we just need you to have a solid understanding of the PHP language.
• So you know how to develop, well, but you also have an aesthetic sensibility in handling the layout of web pages. You know how to layout content in an engaging way.
• You are empathetic and have the ability to listen to customers, understand their needs and offer tailored solutions that exceed their expectations.
• You possess problem-solving superpowers! You are able to tackle technical challenges, solve programming problems, and debug code efficiently.
• Appreciate communication in the work group, including suppliers and partners, for the power it has in finding solutions to complex situations.
• You are reliable, you keep your commitments and take responsibility for them. In this you are transparent and direct: if you don’t feel like doing something or it doesn’t seem realistic, you point it out, without hesitation.
• You are thorough in what you do and it comes naturally to you to run tests to make sure that a solution you adopt is sound.
• The time factor is important to you: you are mindful of the deadlines you have scheduled or agreed upon with your counterpart.
• You can’t stand to have a mistake repeated over and over again, and maybe you try to avoid it with some improving procedure or automation.
• You are comfortable, indeed, you like to work with collaborative tools such as Discord, Slack, Teams, even if they sometimes get on your phone (during working hours, that is).
• OK, great 2024 tools, but you have no hesitation to pick up the phone when needed.
• You are methodical: You appreciate using company checklists when doing a complex task and perhaps improving them if you get a good idea.
• You are comfortable with English for doing research and communicating with customers and suppliers. The same for the Italian 😊

• Start at the café outside the office, outdoors if weather permits, to have a meeting about current activities.
• You either go back to the office and update your tasks with what was discussed in the meeting or you work directly on some code that was discussed.
• Spend some time developing one of the projects we have underway.
• Participate with a colleague in a call with a client who needs to start with a new site.
• Document in clear and correct language the specifications of a project or the activities performed for a request received, so that they can be shared internally and with the client.
• You are contacted by a client and independently solve a simple problem or evaluate with colleagues the solution to a sensitive issue before proceeding.
• Check internal schedules to manage tasks to be performed.
• Apply security updates to a website, in the manner and timing as contracted with the client.
• Check that the server and backup of your applications are fine.
• During the day you will attend a few mini-meetings, usually motivated by a project to be carried out or a coffee at the machine.
• If there is an opportunity propose solutions from our “portfolio” to clients.
• Give your input on writing an estimate for web services.
• Discuss with one of our system engineers how to configure domain records to optimize e-mail services.
• Launch our SEO tools and check the performance of the keywords we monitor.
• Integrate an external service such as MailChimp to a web management system.
• Get an alert from iubenda about a website compliance problem and learn more about what happened and how to fix it.
• Get a warning from Google about a site’s usability on a mobile device and consider what to do.
• Assist a client who needs to send a mailing.
• Manage and innovate the corporate website.

OK…that’s a bit much, but it was to give an idea of what we routinely do. You will carry these things out over the course of a month and not a day 😊

• Training in IT disciplines or equivalent multi-year experience.
• Experience in development with PHP.
• Ability to create back-end logic using PHP, managing databases, connections, data processing.
• Mastery of HTML, CSS, and JavaScript.
• Expertise in web application security management.
• Extensive knowledge of WordPress.
• Familiarity with Git and GitHub for version control and project management.

• Knowledge of SQL Server for database management and administration.
• Interest in application and server monitoring solutions.
• Familiarity with Linux and cloud computing skills (CPanel, Azure, etc.).
• Awareness of the main concepts of the GDPR.
• Knowledge of the Laravel framework.
• Expertise in SEO and paid advertising.
• Familiarity with web analytics tools
• Willingness to perform scheduled maintenance activities outside of regular office hours and to use company applications on their smartphones.
• Knowledge of the logic of using accounting software, perhaps Danea Easyfatt.

• A collaborative environment in which to discuss and reason about technical and business solutions.
• Possibility of working remotely, but we prefer to meet regularly in the office to discuss things in person.
• Ergonomic workstations that include standing desks.
• Flexible working hours.
• Supplemental health care.
• Production bonus based on achievement of goals.
• Meal vouchers.
• Breakfast and coffee breaks at the café in the square outside the office.
• Fun times and socializing, including a drink on Friday afternoon if the week went well, or multiple drinks if the week went particularly well.